Our Policies and Certificates

Our Quality And Customer Satisfaction Policy

As Setur Marinas, it is our core duty to comply with the Koç Group's Goals and Principles. With the mission of providing superior services and quality to our customers, partners, suppliers and visitors in a highly trained professional team spirit via quick adaptations, by closely following the developing dynamic tourism world;

We acknowledge that our customers are the most important value we have, and to take it as our duty to provide services that exceed their expectations.
We undertake to operate in compliance with national and international obligations.
We always aim to be the best. We aim to be leader by taking into account the applicable conditions in the marina sector, to continuously maintain our position by continuously improving our processes, to set an example in our applications for other organizations.
Based on the principle that "The quality of our services starts with the quality of our employees", we prioritize the happiness of our employees, their commitment's to the company, and the teamwork.
To use our resources effectively, continuously increase the productivity, and provide the highest profit to the shareholders, and while doing so, to keep customer satisfaction at the highest level without compromising are among our basic principles.
We strive to develop long-term and constructive cooperation with our suppliers. We believe that our relationship with our suppliers is of utmost importance in achieving lasting and substantial gains in the long term instead of small gains in the short term.
We manage the customer complaints process and aim to conclude it in the best possible way.
We value honesty, compliance and business ethics above everything.
We respect the equality of women and men without distinction of ethnic origin and personal belief.
We conduct and manage our marina activities in a planned and systematic manner in accordance with the methods and workflows described in the documents of our Quality Management System created based on ISO 9001:2015, ISO 10002:2018 standard requirements and principles.

Our Environment Policy

Environmental management at Setur Marinas is carried out within the framework of strategies and policies established at Koç Group level.

Our environmental management approach is shaped in line with the United Nations Global Compact and Sustainable Development Goals. Our environmental management principles, which aim to protect coastal and marine ecosystems in line with Koç Group's environmental strategies and policies, are based on the environmental legislation of the countries in which we operate, international conventions, standards and initiatives on environmental management and the basic principles and principles determined within the framework of national legislation.

Setur Marinas, which actively participates in the activities of the Koç Group Environmental Board coordinated by the Koç Group, adopts sustainable, environmentally sensitive and responsible marina management as a principle in all processes;

To comply with national and international legal regulations and other obligations related to the environment in the geographies where we operate,
To control and reduce the environmental impacts that may arise from our activities with scientific and economic solutions,
To be a pioneer in realizing environmentally sensitive investments, to ensure the protection of the environment by evaluating the environmental impacts of new investments, to ensure the establishment of healthy, safe and environmentally sensitive enterprises,
To follow all innovations, research and development studies closely,
To prevent environmental and marine pollution by following scientific research and technological developments,
To bring solutions to environmental problems by using original and pioneering technologies,
To provide emergency and environmental risk management at the most advanced level,
To carry out activities to support the Sustainable Development Goals,
To ensure the sharing and dissemination of good environmental practices by creating synergy around the environmental management culture within the framework of the principle of continuous improvement,
Reduce and/or recover waste at source as much as possible,
To protect natural resources and use them in the most efficient way,
Increasing studies on energy efficiency performance and the use of renewable energy sources,
To identify water risks arising from the geographies in which we operate and to carry out studies to manage these risks,
Manage the impacts of marina activities on biodiversity in a sustainable manner and contribute to the protection of natural habitats,
To implement practices that will contribute to combat the climate crisis and transition to a low-carbon blue economy, taking into account the risks and opportunities created by climate change,
To increase the environmental responsibility awareness of all our employees from top management to the lowest unit by providing environmental training to all our employees in the marinas,
To provide transparent, participatory and continuous communication with stakeholders in the field of environmental management and to carry out activities to increase the awareness of suppliers, subcontractors, customers and visitors on environmental issues, has set itself as a target.

Our Occupational Health And Safety Policy

In Setur Marinas, we carry out our Occupational Health and Safety processes in compliance with the policies and strategies being adopted by Koç Group's Occupational Health and Safety Board.

Koç Group is committed to a sustainable growth model and acts in accordance with the Sustainable Development Goals within the scope of the United Nations Global Compact, of which it is a signatory, integrating these objectives into all business processes.

To operate in compliance with national and international obligations, and with the policies and procedures of Koç Group as well;
To utilize appropriate technologies and equipment for a healthy and safe working environment for our employees, interns, customers and business partners in our marinas;
To establish measurable performance indicators, and to monitor them in regular intervals;
To encourage the participation of all our employees, employee representatives and stakeholders, and to maintain an open communication environment;
To organize all the training and communication activities necessary for having our Occupational Health and Safety Management System applied by all our employees and stakeholders, and to ensure that they adopt the safety culture;
To eliminate hazards and to asses and minimize risks effectively following the measures taken with action plans;
To maintain vigilance for extraordinary and emergency situations that may occur in all our land and sea areas, and to put the control and intervention systems necessary for keeping the possible damages/impacts at the lowest level in cases of emergency;
While carrying on our activities in compliance with the requirements of Koç Group's Occupational Health and Safety System, to create relevant management systems, as well as maintaining constant improvement, to monitor the outcomes thereof, and to allocate sufficient resources for these purposes.

Our Business Continuity Policy

Setur Marinas commits to taking all necessary measures to ensure that the services it provides continue uninterruptedly and safely. This policy includes the basic principles and strategies we have determined to ensure the continuity of our marina operations in all kinds of extraordinary situations and crises.

As Setur Marinas; in order to ensure that our marina operations can be sustained uninterruptedly against unexpected events and crises, to safeguard the security and stability of our business while maintaining the quality of the service we provide to our customers, we commit to:

Within the framework of continuous improvement in compliance with national and international standards and legal requirements, to primarily secure human life in any extraordinary situation, and to prevent or minimize events and their impacts that may cause a business continuity interruption,

To regularly assess risks such as natural disasters, malfunctions, human errors, and all extraordinary situations that may occur in our land and sea areas, and to make preparations in advance for possible threats,
To plan and test in advance specific processes and measures in order to ensure the sustainability of the company’s services when any adverse situation occurs,
To coordinate relevant stakeholders to ensure impartial, fast, accurate, and transparent communication with all our stakeholders and the public in crisis situations,
To make the critical business processes and IT components identified through business impact analysis functional again within the targeted recovery times,
To minimize the time required for making critical decisions in extraordinary situations,
To embed business continuity awareness into the corporate culture and to carry out the necessary activities, especially trainings and drills, to increase employees’ awareness,
To regularly review the Business Continuity Management System, evaluate its performance, and ensure continuous improvement.